##Feedback## leads to development

Fricke & Kollegen uses feedback as the foundation for collaboration, accountability, and organizational development.

Development in Day-to-Day Practice

##Data-Driven Practice Development## at Fricke & Kollegen

Fricke & Kollegen stands for professional excellence, a client-focused approach and reliable advice. In day-to-day practice, tight deadlines, high quality standards and close client relationships intersect with complex internal processes.

Such a working environment requires optimal processes, clear communication, well-defined roles and a shared understanding of how objectives can be achieved. This is precisely where the collaboration with zweikern comes in.

With zweikern Insights, progress, potential for development and key feedback become visible as this development unfolds. The accompanying consultancy ensures that the data gathered is translated into concrete development opportunities for staff, department heads and senior management.

Teambesprechung in einem hellen Konferenzraum mit einer Präsentationsleinwand und sechs Personen, die um einen Tisch herum sitzen und Feedback geben.

More than just a feedback tool

Digital ##analysis## and personalised ##support##

With zweikern, Fricke & Kollegen has done more than simply introduce a digital solution. At its heart lies a guided development process that systematically harnesses feedback and facilitates development whilst work is in progress.

zweikern Insights provides the data foundation: Where does collaboration work particularly well? Where are there areas for development? How do staff experience leadership, communication and accountability? And how do clients rate their collaboration with the firm?

These insights are explored collaboratively. Through workshops, reflection sessions and consultation meetings, zweikern helps to contextualise feedback, set priorities and identify concrete improvements.

In this way, development takes place not alongside work, but whilst work is being carried out.

Drei Personen bei einer Besprechung im Büro: zwei Frauen und ein Mann, die mit ihren Laptops an einem Tisch sitzen, in einem Raum mit großen Fenstern und einer Topfpflanze.

Feedback at all levels

##Different perspectives## strengthen the organisation

Fricke & Kollegen uses Zweikern Insights to bring feedback from different perspectives to light: at the interfaces, between managers and staff, between staff and department heads, and from the clients’ perspective.

This creates a nuanced picture of the organisation. It is not individual impressions that determine development, but a structured basis of feedback drawn from the firm’s day-to-day operations.

This data helps to steer people and organisational development in a more targeted manner: closer to actual requirements, closer to staff and closer to clients’ perceptions.

Ein geöffneter Laptop auf einem Holztisch, auf dem eine farbenfrohe Tabellenkalkulation, zweikern Insights, zu sehen ist. Im Hintergrund sind ein Smartphone und die Hand einer anderen Person zu sehen.

Für uns war wichtig, dass Feedback nicht einfach gesammelt wird, sondern wirklich etwas daraus entsteht.

Besonders wertvoll war für uns, dass zweikern nicht nur die digitale Grundlage bereitstellt, sondern den Prozess persönlich begleitet. So konnten wir Rückmeldungen aus verschiedenen Perspektiven besser einordnen und konkrete Schritte für unseren Kanzleialltag ableiten.

Mit zweikern Insights erhalten wir eine strukturierte Grundlage, um Feedback zwischen Schnittstellen, Führungskräften, Mitarbeitenden, Fachbereichsleitungen und Kunden sichtbar zu machen. Durch die begleitende Beratung entsteht daraus eine Feedbackbasis, die unsere Personal- und Organisationsentwicklung nachhaltig stärkt.

Martin Unterrainer
Steuerberater, Partner

Developing effective interfaces

##Quality in practice## within the client process

The impact of feedback becomes particularly evident at the interface between financial accounting and the annual accounts. This is where different work rhythms, quality requirements and deadlines converge.

Fricke & Kollegen and zweikern do not view this interface as merely a process issue. The key lies in the interplay: How is information prepared by the reporting date? How does the annual accounts process provide feedback? How can errors be identified more quickly and corrected straight away? And how can the teams work even more closely together?

Interface feedback using zweikern Insights reveals how the collaboration is experienced. The consultancy creates the space to discuss these perspectives together and derive concrete improvements.

In this way, a handover becomes a shared quality process.

Zwei Männer sitzen mit ihren Laptops an einem runden Tisch und sind in einem Feedbackgespräch.

People and Organization: Strong Together

When processes bring ##clarity## and people shape ##development##

Law firms are highly process-driven organisations. Deadlines, handover procedures, professional standards and clear workflows are essential to ensure consistent quality.

At the same time, the human factor must not be lost in this process-driven approach. Successful collaboration depends not only on well-defined workflows, but also on communication, trust, role clarification and a shared understanding of responsibility.

This is precisely where zweikern combines digital analysis with personalised support. zweikern Insights reveals how the organisation functions. Our consultancy ensures that these insights are worked through together with the people who shape day-to-day life at the law firm.

In this way, structure and people are brought closer together: processes become clearer, collaboration becomes more conscious, and development becomes possible where it is needed on a daily basis.

Ein Mann in einem schwarzen Hemd unterhält sich lebhaft mit zwei Frauen mit langen Haaren an einem Tisch in einem hell beleuchteten Raum mit Vertikaljalousien.

Conclusion

Feedback is effective when it leads to development

Fricke & Kollegen demonstrates how, in a law firm context, feedback becomes a genuine management tool for staff and organisational development.

With zweikern Insights, feedback becomes visible at all relevant levels. The combination of a digital feedback platform and targeted consultancy translates this into concrete development steps for day-to-day practice.

In this way, Fricke & Kollegen is taking an important step: moving away from ad hoc feedback towards a data-driven development approach that eases the burden on management, strengthens accountability and sustainably improves collaboration.